Privacy Policy
Discreet Shipping
To ensure the privacy of all of our customers, all packages are shipped in plain white or plain brown boxes. There are no external markings on the boxes to indicate the contents.
The ‘FROM’ address on all postage labels is “Impeccably PTY LTD” which is the holding company of Hardrrr. Any web searches for Impeccably will lead to https://impeccably.co which is a holding page for a retail fashion brand. No links to Hardrrr are made.
For international packages, all customs papers are accurately declared with the common name of the item. For example “Hook” or “Necklace” or “Workshop Vice”. Whilst customs declarations are 100% correct and accurate they are also not in any way indicative of the intended use of the package contents.
Who we are
Our website address is: https://hardrrr.com.
This website, https://hardrrr.com is owned by Impeccably PTY LTD trading as Hardrrr. Australian Company Number: 630 157 756
Impeccably PTY LTD is based in Victoria, Australia and trades worldwide.
What personal data we collect and why we collect it
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Comments
Any comments left on WordPress Posts or as reviews on Products is recorded only for the purposes of displaying what you have entered.
The following information is recorded as entered by you, by WordPress by default:
Name, Email Address, IP Address, Comment or Review.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Any media uploaded to the website through contact forms will remain hidden until approved my administrators. After which the media will be publicly accessible.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Our website uses the Contact Form 7 plugin for WordPress.
Any personal data submitted via any Contact Form 7 contact form found on our website is recorded in a database for security purposes and is delivered via email to the intended recipient.
Information is used only for the intended purpose noted on the contact form and is not used for any other purpose including marketing purposes unless otherwise cited.
Contact form data is held for 7 years and is never sold to third parties.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
By default WordPress does not collect any analytics data. However, many web hosting accounts collect some anonymous analytics data. You may also have installed a WordPress plugin that provides analytics services. In that case, add information from that plugin here.
Google Analytics is installed on this website and records anonymous data with fully de-identified user records.
Ecommerce Plugin WooCommerce stores de-identified analytics for the purposes of sales forecasting.
Website Hosting Platform Siteground stores anonymous visitor records for the purposes of optimising hosting capacity.
Who we share your data with
By default WordPress does not share any personal data with anyone.
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
Please see the Stripe Privacy Policy for more details.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Contact information
Should you have any privacy concerns, you can contact the Hardrrr Data Protection Officer at [email protected]
Additional information
Purchasing history is stored for the purposes of transaction records, tax purposes and after sales service. Purchasing data may be used from time to time to recommend additional products to you.
How we protect your data
All user data is stored on 256 bit encrypted servers with encrypted SQL databases. Secure SSL connections are used for all web sessions. All Hardrrr Team members are required to use Two Factor Authentication to access business systems.
What data breach procedures we have in place
In the event of a data breach, Hardrrr has a full data breach reporting and audit system in place to trace leak locations, assess what the leaked data was and then notify any affected parties.
What third parties we receive data from
Where appropriate Hardrrr will receive personal data from third parties including payment providers, social media networks and search engines. Such third party data is only stored for the benefit of the user and is never shared.
